* Promotional offer valid until 30 June 2024: the new 5G Data Box for €352,59 excl. VAT instead of €438,79 excl. VAT.
1. The customer can try the Data Box offer for 15 calendar days with no obligation starting from subscription. If not satisfied, the customer can cancel the contract free-of-charge at the end of the trial period and be refunded the subscription costs paid. The customer will not be reimbursed for usage outside the plan during the period. If the customer bought a 5G router from DEEP during the trial period, it can be refunded provided the equipment is returned in its box at the end of the trial period and provided that it is not damaged. The customer will not be reimbursed for any usage outside the plan during the period.
2. The tariff applicable for the month of subscription is calculated pro rata based on the number of days remaining between the day of subscription and the last day of the month in question. Subscriptions cancelled will be processed in accordance with the deadlines specified in the Mobile Telephone General Terms and Conditions of Sale/Special Terms and Conditions and the last day of the month in question. Usage is blocked for all types of roaming and voice communications (outgoing and incoming, voice-type communications, data, SMS and MMS) in the offer.
3. National data traffic: data communications made from the DEEP mobile network. 1 MB = 1024 KB. Data communications via satellite are not included in the package. Offer valid in Luxembourg only, subject to coverage and compatible equipment. Within the limits of the areas covered by DEEP's GSM/GPRS/3G/4G/4G+/5G networks. More details about the speeds can be found in the Net Neutrality Document.
4. Voice calls cannot be made with Data Box offers. SMS may be sent with Data Box offers using the 5G router administration interface or any other mobile device. When sending an SMS to multiple recipients, an SMS will be billed for each recipient, as applicable. SMS are free to receive from the DEEP mobile network or from a foreign mobile network.
5. In the event of continued use that consumes considerable bandwidth (e.g. peer-to-peer traffic or downloading), which is likely to saturate the network in a given area and may adversely affect DEEP users in that area, the customer will be notified of this unreasonable use. If it continues following this notification, the customer will be informed that the line may be suspended.
