AppleCare for Enterprise

Comprehensive Apple cover for iPhone and iPad Pro devices  

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Perfect for:
SMB Large enterprises

A global on-site repair service

  • An on-site repair service valid 2, 3 or 4 years from your device purchase date, depending on the contract agreed 

  • Worldwide cover (30 countries)

  • If you experience a hardware issue during this time, AppleCare for Enterprise will help you quickly return to operational capacity. You can choose to have it repaired on-site the next business day

24/7 support from Apple specialists

  • Your users benefit from unlimited, 24/7 technical support for Apple hardware and operating systems, Apple apps like Keynote, Pages and Numbers, and personal accounts and settings.

  • With direct access to AppleCare advisers, you will reduce the burden and stress of managing your IT assets

  • For more complex issues, AppleCare for Enterprise entitles you to support for one IT incident each year. You’ll get help in the case of complex deployment and integration scenarios, including mobile device management (MDM) and Active Directory solutions.

Additional services

  • Repair of up to 10% of out-of-warranty devices at no additional cost: replacement of a damaged or malfunctioning smartphone with a new identical smartphone
  • Repair or replacement of devices for any reason whatsoever (excluding theft or loss)
  • Access to the AppleCare for Enterprise portal to report any issues 
  • Reduction of operational costs related to repairs arising from accidental damage

How to sign up to AppleCare for Enterprise?

Subscription:

Possible with DEEP up to 12 months after purchase

Eligibility

Solution available when there are over 200 Apple devices

Billing

A one-off charge is paid upon subscription

Answers to your questions

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Apple always replaces the unit (at no charge if it’s a warranty issue and using service pool credits for out-of-warranty devices). Items are always replaced on-site the next business day in the 30 ACE countries.

Do you have any other questions? 

Call us free of charge on 8002 4000 or +352 2424 4000 for international calls form Monday to Friday from 8am until 6pm.

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Write us via our contact form.

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